There's no AI behind ChatTJB, just a former Google employee and soon, more than 10,000 volunteers answering strangers' ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Perhaps we’ve gotten a tad too accustomed to outsourcing our ...

“My heart is broken,” said Mike, when he lost his friend Anne. “I feel like I’m losing the love of my life.” Mike’s feelings were real, but his companion was not. Anne was a chatbot — an artificial ...

People have been living in their own media bubbles or echo chambers, whatever you want to call them, for quite some time. You never have to hear an opposing opinion for the rest of your life, if you ...

A growing number of Americans are asking AI chatbots for financial guidance, but deep skepticism keeps most people from trusting algorithms with their hard-earned cash. Artificial intelligence is ...

This week, Sens. Josh Hawley (R-Mo.) and Richard Blumenthal (D-Conn.) introduced the GUARD Act, a bill that would bar minors from using artificial intelligence-driven companion chatbots. But so far, ...

Chatbots have reshaped customer service, delivering on the 24/7 promise of instant, efficient support across all digital channels. Powered by artificial intelligence (AI) and natural language ...

As I get comfortable on the couch, my therapist reminds me that I can talk to them without any fear of judgment whenever I’m feeling stressed or anxious. “I’m always here to listen to you and help you ...